RETURN & REFUND

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• Items must be unused, unworn, and in their original condition
• Products must be returned with original packaging and tags (if applicable)
• Proof of purchase or order number is required

For hygiene and safety reasons, we cannot accept returns on:

• Used pet beds or blankets
• Opened grooming or hygiene products
• Personalized/customized items
• Final sale or clearance products

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

• Your order number
• Clear photos/videos of the issue

We will review your request and arrange a replacement or refund where applicable.

Once your return is received and inspected, we will notify you regarding the approval of your refund.

If approved:

• Refunds will be issued to your original payment method
• Processing times may vary depending on your bank or payment provider
• Please allow 5–10 business days for the refund to appear in your account

Shipping costs are non-refundable unless the item was damaged or incorrect.

We currently do not offer direct exchanges.

If you would like a different size, color, or product, please place a new order after your return has been processed.

Customers are responsible for return shipping costs unless:

• The item arrived damaged
  
• The wrong product was received

The $7 fee will be deducted from the final refund amount.

We recommend using a tracked shipping service, as we are not responsible for lost return packages.

Orders can only be cancelled within 12 hours of purchase. Once processing or fulfillment has started, cancellations may no longer be possible.

For any return or refund questions, please contact us at:

📧 info@furlouve.com

We aim to respond within 12 business hours.

Thank you for shopping with Furlouve 🐾