FAQ
FAQ
01 How can I contact FurLouve?
You can reach us anytime at info@furlouve.com. Our customer support team will be happy to assist you with any questions or concerns.
02 Do you ship worldwide?
Yes, we offer worldwide shipping.
03 Where do you ship from?
We ship directly from our international warehouses to ensure you get the best prices and latest products.
04 How long does shipping take?
Shipping times typically range between 5–10 business days, depending on your location. Please allow extra time during holidays or high-demand periods.
05 Can I change or cancel my order?
We process orders quickly, so any changes or cancellations must be requested within 12 hours of placing your order. After this period, the order may already be in processing.
06 What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, GooglePay, ApplePay) as well as PayPal.
07 When will my order be processed?
Orders are usually processed within 1–2 business days. Processing times may be slightly longer during peak seasons or promotions.
08 How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use it to track your order in real time.
09 What if I receive a damaged or incorrect item?
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos, and we'll make it right.
10 Do you offer returns or refunds?
Yes, we offer a hassle-free return policy. If you're not satisfied, you can request a return or refund within 30 days of receiving your order.