Return & Refund
How can I contact customer support?
You can reach our support team anytime at info@furlouve.com. We aim to respond within 24–48 business hours.
What if my return package gets lost?
We strongly recommend using a tracked shipping service, as Furlouve is not responsible for lost return shipments.
What if my order arrives damaged or incorrect?
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos/videos of the issue. We'll make it right as quickly as possible.
Can I cancel my order?
Orders can be cancelled within 12 hours of purchase. Once an order has been processed or shipped, cancellations may no longer be possible.
Do you offer exchanges?
We currently do not offer direct exchanges. If you would like a different item, we recommend placing a new order.
Are shipping fees refundable?
Original shipping costs are non-refundable.
What is your return policy?
We accept returns within 14 days of delivery for unused items in their original condition and packaging.
How do I request a return?
To start a return, please email us at info@furlouve.com with your order number, reason for return, and photos/videos if applicable. Our team will review your request and provide return instructions OR Request return.
Is there a return fee?
Yes. A $7 USD return processing fee applies to all approved returns and will be deducted from your refund amount.
Do I have to pay for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or the wrong item was received. In these cases, Furlouve will cover the return shipping costs.
Can I return used products?
For hygiene and safety reasons, we cannot accept returns on used pet beds or blankets, opened grooming or hygiene products, chewed or damaged toys, personalized/custom products, or final sale items.
How long does it take to receive my refund?
Once your return is received and inspected, approved refunds are processed back to your original payment method within 5–10 business days.